Click here to find the card holder terms & conditions.
1. Return Policy
1.1 The Consumer has the right to cancel an online order for any reason within 14 days beginning with the day the Gift Card is delivered, and if the Gift Card is unused. Costs of returning the order are for the Consumer’s account.
1.2 To cancel the order the Consumer must notify Teen Choice via email, with a cancellation request specifying the OrderID and Gift Card number(s). The Teen Choice will handle all cancellation requests within 3 working days. If the cancelation is approved, Teen Choice will confirm the cancellation and provide further instructions including the Cancellation form via email. The Gift Card(s) will be blocked within 3 working days of the cancellation request and can no longer be used from then on.
1.3 The Teen Choice will only refund plastic Gift Card orders if;
i) The Consumer has returned the Gift Card via post within 14 days after the cancellation request with The Teen Choice and;
ii) The Gift Card is unused and is returned in its original state, i.e. has the original face value and;
iii) The Gift Card is received in good order by The Teen Choice and is accompanied by the Cancellation form.
1.4 The Teen Choice will only refund digital gift card orders if;
i) The Consumer has sent the Cancellation form provided by The Teen Choice via email or post to The Teen Choice within 14 days after the cancellation request and this is received in good order and;
ii) The digital gift card is unused, i.e. still has the original face value up until it is blocked.
1.5 The Teen Choice will refund the value of the cancelled Gift Card(s) within 14 days after the plastic Gift Card has been returned via post, or within 14 days of receiving the Cancellation form of the digital gift card. The Gift Card(s) will only be refunded if the above requirements are met. The order will be refunded to the same bank account as was used to pay for the order.
1.6 The order shipping costs will only be refunded in case the full order has been cancelled. The Teen Choice will only refund the standard shipping costs. Any amount paid for shipment above the standard shipping costs will not be refunded.